Refund policy

Because our teapots are delicate, handcrafted creations shaped individually by hand, we want your experience to be completely clear, fair, and worry-free.

7-Day Return Window (Standard Returns)

If for any reason you change your mind, you can return your purchase within 7 days of delivery.

Return Shipping: For standard, change-of-mind returns, the customer is responsible for the return shipping costs. Please ensure the item is securely packed in its original brocade box and padded packaging.

Refund Processing: Once your return arrives safely at our studio and is inspected to confirm it is intact and in original condition, we will process your refund within 3 business days to your original payment method.

Damaged in Transit or Not as Described

While we pack every parcel with extreme care, fragile ceramic art can occasionally face harsh handling during international transit.

If your item arrives broken, cracked, or significantly differs from the product description/photos, please notify us within 7 days of delivery with clear photos of the issue.

Direct Resolution:

We will issue a full refund within 3 business days.

If we require the damaged item to be sent back, we will cover the return shipping costs entirely.

If you prefer a replacement, we will cover all associated shipping fees. Please note that because most of our teapots are unique, one-of-a-kind art pieces, an exact replacement is rarely possible, but we will gladly help you pick another piece from our studio.

How to Start a Return

To initiate a return or report shipping damage, please reach out directly with your order number and photos to panpanzisha@gmail.com. We will guide you through the process right away.